Finesse Dental Care processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.
Our Data Protection Officer is Angela Lawrie.
Our Commitment to Patients
Finesse Dental Care is committed to ensuring that it complies with GDPR and applies ethical principles to all aspects of its work to protect the interests of patients and maintain the confidentiality and security of any personal information held in any form by the practice.
Why Does the Practice Hold Personal Information About Me?
We keep information about you to:
ensure the dental team can contact you easily;
provide you with the best possible dental care;
provide care for you under the NHS and enable administration of the NHS.
Our legal basis for holding this information is
Contract
To allow us to process personal data necessary for safe provision of your treatment
Legal obligations
To allow us to provide information to the relevant authorities to show the care that has been provided for you and to obtain payment
Legitimate interest
To ensure the practice can contact you easily if required
Special Category Data
Relates to your health records
How does the Practice Collect Personal Information?
We collect personal information either directly from you or are provided with it by third parties, such as other dental or medical providers. It is important that the personal information we hold about you is accurate and current. Please keep us informed of any changes to your personal information.
What Personal Information is Kept?
Personal information includes facts (e.g. treatment you have had) and opinions (e.g. any concerns you or your dentist might have about your dental health). To provide the best possible care for you, accurate and comprehensive personal information is required. The following records are kept and updated regularly personal information and contact details, including your name, address and date of birth;
- dental, social and medical histories (e.g. past or current medical conditions, current medication, the name of your GP);
- results of the examination of your mouth and oral health, including x-rays and clinical photographs;
- information about appointments;
- any treatments and their costs;
- any proposed care, including advice we give to you and referrals you might need;
- any concerns you or your dental team might have;
- details of your consent for specific procedures;
- correspondence with other healthcare workers that relates to your care.
How is My Personal Information Processed?
Processing of Personal Information
To provide you with appropriate care, we process your personal data for the following purposes:
Your care – We keep patient records to allow us to provide appropriate dental treatment and care;
Practice Administration – We will use your contact information to let you know when your next appointment is due and we will also send reminders about any appointments that you have booked.
We will send out email or a letter or call you to settle the outstanding balance for any unpaid treatment.
We will contact you via email or post explaining the different treatment options and cost for complex treatment when required.
We might contact you via email for feedback on practice to improve our service.
Sharing Relevant Information
To provide you with appropriate care, we might need to share your personal data with:
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another dentist or health professional who is caring for you;
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your GP;
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a laboratory;
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NHS payment authorities;
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the Inland Revenue;
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the Benefits Agency, if you are claiming exemption or remission from NHS charges;
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a private dental scheme, if you are a member.
In these cases, only the minimum information required will be shared. Rarely, the law requires us to pass on information to prevent serious crime or injury. Where possible, we will inform you of requests to share personal information.
Storage and Retention of Personal Information
We keep patient records for adult patients for a minimum of 11 years and for child patients for either 11 years or until the child is 25 years of age, whichever is longer.
We will not keep records for longer than necessary and after they are no longer required, records will be shredded.
Personal information is stored on a secure password-protected practice computer system; only authorised practice staff have access to these systems. Back-ups of these data are made regularly to external portable drives that is securely maintained.
Your Right to Access Personal Information
You have the right, under GDPR, to request a copy of the information held on you by our Practice. If you would like to make a request, please ask at reception or send your request in writing to the practice.Our address is
Finesse Dental Care
63 Causeyside Street
Paisley
PA1 1YT
We do not charge a fee for this information, unless we deem the request to be excessive, and will respond to your request within one month of its receipt. If we refuse your request, we will tell you reasons for this. You have the right to appeal to the Information Commissioner’s Office in this situation (see below for contact details).
You have the right to request correction of your information where there is an inaccuracy, request that we erase your information, object to the processing of your information or ask for the processing to be restricted. You also have the right to request the transfer of your personal information to another party, such as another dental practice. If you have concerns about the way we handle your personal information, you have the right to complain to the Information Commissioner’s Office (see below for contact details).
If you have a query or would like more information,
please contact our practice on 0141 8897227
write to Finesse Dental Care, 63 Causeyside Street, Paisley PA1 1YT
email [email protected]
Useful contact details
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel.: 0303 123 1113
Email: [email protected]
Website: www.ico.gov.uk
Cookie Policy
What are Cookies?
At Finesse Dental Care your privacy online is important to us. As is usual with the majority of websites, this site uses Cookies, which are small text files that are automatically downloaded to your computer in order to improve your browsing experience. In this Policy, we describe what information they collect, how we use it and why we sometimes need to store these Cookies. We will also share with you how to prevent Cookies of different kinds being stored, but please note that doing this may interfere with this website and its operation.
For more information on Cookies, go to: www.AboutCookies.org
How we use Cookies
We use Cookies for a number of reasons which are set out in the sections below. Unfortunately, there are no standard options for disabling all Cookies completely without damaging the features they add to a website.
Disabling Cookies
You can prevent the setting of Cookies by going to your web browser settings (go to the Help page in the browser menu). Depending on your browser type, you may be able to choose which types of Cookies you disable.
The Cookies we set are strictly necessary, performance and functionality cookies.
1. Strictly Necessary Cookies
These Cookies are essential for you to be able to move around our website and use its features. They do not collect information that can be used to contact you outside this site, and they do not remain on your device after you have finished looking at this site (known as “session Cookies”).
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Performance Cookies
These Cookies collect information about how visitors use our website, such as which pages are viewed, how often, and whether it is working well. This data is used only when aggregated and does not identify you as a single visitor. These Cookies may be sent to a third party, such as Google analytics so that we can see how many people (but not who they are) have used our site. These are also session Cookies.
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Functionality Cookies
These Cookies allow our website to remember any preferences you have such as text size. They may also allow you to watch videos, blogs or access our social media pages, or to leave comments or messages for us. These Cookies may remain in place for a time after you have left our website (“Persistent” Cookies).
(See https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf)
